18 Apr 2025
No Shows! They agreed to meet us at the exit gate upon arrival but they weren't there. I tried calling the number provided but got no answer. I contacted the viator hotline and had them try to contact the tour company but they could not as well. I asked for a refund and inquiry into what went wrong. As of today, two months later, I have not received a reply. I cannot decide which is worse, being stood up in front of family and friends or paying 3x the market cost of ride from airport to apartment. The most it should cost is $30 by taxi. I'm not certain how much the mercedes would cost or how nice it would be but it seems outrageous. I've used viator in the past but never again. Their unwillingness to assist in this matter is surprising. Especially when they clearly are at fault.