13 Apr 2025
This was not even close to what was advertised. My partner and I arrived in Phuket and upon exiting saw a sign with my name on it (about the only thing that was as advertised). From there a lady told me to “stand over there” we waited in the heat for about 30 mins. At that point they kept telling us “5 mins” with no updates. I finally called and then someone rolled up in an unmarked vehicle that didn’t look like any of the vehicles advertised. The driver although nice had no clue where he was supposed to take us, and there was no water and cold towel provided even though it was advertised. The driver proceeds not to use any directions and took a variety of random route changes that started to make us feel like this was not a reputable company. Although we ultimately made it to our destination, the entire experience was extremely stressful and left us exhausted and anxious after almost 27 hours of travel. I would recommend spending a little extra and just getting a lux van or one of the other options. Quite frankly I’m not sure how this is even on Viator.