27 Mar 2022
We traveled from the US to Thailand and two of our flights were delayed so we arrived in Thailand past our pick up time. We could not notify the people in charge of our transfer until we landed in Singapore and they said it was too late (pick up was 2hrs before we notified them of the delay) and they labeled us as a “no-show.” They did not offer to send another car for extra or free. We ended up having to book another agency. They communicated quickly; that’s a plus. Just be certain of your arrival time and hope for no delays.