Speedboat-Ausflug in Playa de Palma

We had a booking with them on 28th June 2024 at 11.15 am through getyourguide. On reaching at meeting point, one guy informed us that our boat was cancelled because of rough weather but the issue was their speedboat was not full so they cancelled the trip and rescheduled us at 12.15 pm for same day. When we reached at meeting location at 12.05 pm we were informed that the boat was overbooked so they already left and we need to reschedule again. Basically they are cancelling boats and then bidding customers to pay extra and if not then they will take you on a less busy day. On arguing one woman working made some discriminatory remarks and started making sarcastic remarks on us, when we asked her name to file complaint she didn't dare to tell her name and ran to the back and her manager didn't gave us a name either or no action was taken on her. Don't opt for Life and Sea Mallorca they will take your money , waste your day and make derogatory remarks with no one answerable for them. I have also shared my experience with life and sea Mallorca team on website but have not received any response.

We took our family on what we expected to be a great experience, however our boat operator, Oscar, was rude, would not interact, did not offer the googles until we asked for them. Three of us fell off our seats he did not care if we were ok or not. He did not slow down the boat after we fell. He appeared annoyed and arrogant with us. Prior to leaving the dock he was making negative comments to his colleague about us and appeared to be planning to give us a rough ride. We knew it was a speed boat but it was not the speed it was the whips and turns that he tried to purposely knock us off our seats. We would never recommend this tour to anyone. Also the life jackets reeked of mold and body odor. It was supposed to be 55 minutes he took us back after 45 minutes. The check in girl was very nice and friendly but that is where it ended

Vi hade bokat en timmes tur med motorbåt. Vi hyrde en bil och åkte en timme för att ta oss till Palma och åka båtturen. När vi kom dit och anmälde oss fick vi reda på att det bara var vi två som bokat och det måste vara minst fyra för att turen skulle bli av. Så det blir ingen tur meddelade dom! Jag frågade om dom inte kunde meddela detta dagen innan, så hade vi kunnat planera dagen annorlunda. Men det kom undanflykter att det var chefens fel och bla,bla,bla. Inte en ursäkt ens!! Chefen själv kom efter ett tag och det var den mest osympatiska människa jag mött! Han förstod inte alls problemet och hade ingen förståelse. Han tyckte att det är väl inget problem, det finns massa annat ni kan göra. Vi blev erbjudna att göra annan aktivitet men den var tre timmar senare och vi hade redan planerat annat under dagen. Frustrationen ökade hos oss och jag bad om återbetalning och det var bara krångligt tyckte dom. Efter mycket om och men lyckades jag avboka och dom sa att nu har vi gjort vad vi kan. Vi får se om du får några pengar tillbaka! Inte en enda ursäkt eller försök att ordna problemet under hela tiden!!! Rena lurendrejerier!! Anlita inte dessa pajaser! Det har gått nästan två veckor nu och inga pengar tillbaka än. Misstänker att dom aldrig kommer. Så mitt råd är att lägga pengarna på nån annan aktör!!!! Aldrig mött så otrevliga människor!