11 Aug 2016
Meet on arrival and checked in but no vouchers waiting just an itinerary that we already had. No information available regarding room times or where we were at. This was the beginning of many emails going to and fro to find out what was required and where to meet etc. Split is such a beautiful place in the old town it was a shame it started on a disappointing note. First transfer occurred on time but still no vouchers. Again transfer early morning but on arrival at hotel no amenity for early checkin. Get used to dropping bags and have something organised to do. Have bathers in your back back I'd you want to go swimming. Information on hotel terrible and on checkin they wanted to write down credit card details but had no mechanism for destroying the information. Cash deposit required as they had never heard of preauthorising the card using the EFT machine. No further tours offered by the tour company so they missed out on more business. The hotel in Dubrovnik when we eventually arrived on a rather messy transfer was the worst for the trip. Rooms tiny and could not move around beds. Covers on beds not clean and bathroom so small you needed to have the door open to dry yourself. Staff not interested in guests and we felt like pests rather than customers. It was a shame as Dubrovnik is a great city and where the hotel is located is great for beach and only a short ride on the number 6 bus to the old town. We could have arranged the trip using an alternate service as the agent was invisible and we did not even have the correct agent name when we were transferred as it was never advised. Trying to work with Viator is also challenging especially when you are booking for more than two persons but who would have thought two couples booking the same trip was so difficult.