20 Feb 2023
I don’t like to knock down a business because I know we’re all just trying to make ends meet but I would NOT recommend this company. I saw them recommended in a YouTube video so I decided to book with them. I had three things I wanted to do on this trip (sugar train, ATV and rainforest hike) so I emailed the owner asking if they could accommodate me. After over 10 emails trying to get confirmation and price, they said it was all set.
When I met with the company, I mentioned my email exchange and they said they had no idea what I was talking about and said that "they deal with a lot of people" and therefore wasn't sure what they could accommodate. I never mind the answer NO but don't tell me YES and then I'm stuck. They start me on the open air truck and we sat in the parking lot and waited for over half an hour. Then they moved me only off of the bus into some enclosed van (not what the tour was supposed to be). It was hot and didn't have a lot of clean windows and you could not see.
The rainforest hike was not really a hike but a quick walk through the trees. The tour guide was obviously killing time and made us stop a lot while he talked a LOT (about covid no less, and how he never got it, don't care, inappropriate). It was already noon and we hadn't done anything really, I finally complained enough where they dropped me off at the ATV place, which I appreciated, but I honestly wasted 100 dollars of my money booking this tour with them and I would not do so again.