02 Jun 2024
This was probably the worst experience I have had on an excursion. Booking itself was easy but first we had to pay for a minimum of 3 people when there were only 2 of us. We decided to use the Jeep as our transportation. The Jeep looked nothing like advertised in the pictures. The Jeep was old and falling apart. The steering wheel was loose and moving all over the place. Throughout the tour we constantly heard beeping and had several lights going off on the dashboard, we even had to stop so that our tour guide could put stuff in the Jeep so it didn't overheat. There was no way to roll down the windows in the Jeep. So if we needed to communicate we had to open the door. The vents for the ac would not stay open so we had to use napkins to try and hold the vents open. We were picked up and dropped off, when we arrived there was no introduction of any kind, I don't even know what our tour guides name was. The female we checked in with just had my husband sign a couple papers. There was no overview on safety or what to expect during the tour. We were just given keys and left to figure everything out. In the description it mentions multiple stops with photo opportunities and such we stopped at one place. We weren't told how long we would be there. So we basically drove around the island in about 2.5 hours. No stops, no explanation of where we were and what was what. We also struggled to keep up with our guide who was on an ATV because he was driving recklessly and multiple times we had to drive recklessly as well just to keep up. The only other stop that was made was at KFC because other people in the tour were hungry. The guide randomly pulled off the side of the road in an unsafe area talked to the Jeep ahead of us, and never communicated anything to us, so we were surprised when we pulled into KFC. Once we arrived back at the business we were expecting transportation back to the port because it is advertised as round trip. The tour guide had no idea what we were talking about and anyone from the business was no longer there so we had to walk back to the port. This is the most unprofessional experience I have ever had and it is especially disappointing considering the money we paid for it. If I could give less than 1 star I would.