14 Dec 2024
We have utilized Viator for a number of trips and have never once complained before now. This was the most disappointing experience. We booked a Gondola ride with Infinite Island Tours and even received a confirmation notice about the trip the night before. We waited at our pre-arranged pick up location at our hotel for 30 minutes, at which point we reached out via text to the contact person at Infinite Island. No show. No response to the text. We finally had our hotel concierge contact the company and only after several phone calls to Infinite we were told that the excursion had been cancelled because their boat was damaged. This ruined our whole day because we would have planned another excursion. They acted very cavalier and did not care at all. Our concierge noted that they were unprofessional and would never recommend their services to other guests.