Suzhou Private Tour mit klassischem Garten, Seidenmuseum und Kunqu-Oper

Avoid This Tour – Deceptive Practices and False Advertising by MoreFunAsia and Amy Ji Our family spent 19 days in China, taking many tours and staying at some wonderful hotels. Fortunately, everyone we dealt with during our trip was professional and upstanding—except for Amy Ji and this tour company, MoreFunAsia. This operator gives the wrong impression of what tourism in China should be like. Amy Ji's tour was advertised to include Suzhou Museum tickets, which was the primary reason I booked with them. I even communicated with Amy Ji via WeChat, clearly stating that I specifically purchased the tour because of these tickets. However, Amy intentionally withheld the fact that she never had these tickets in the first place. When I asked for the tour guide’s contact information to confirm the tickets, Amy falsely claimed she didn’t have the guide's phone number. This was clearly an attempt to prevent me from verifying the situation directly. When the tour guide arrived, he showed up without the tickets, and instead of being honest, he used pressure tactics to push me into continuing the tour, despite not having what was advertised. Despite this deception, Amy Ji still intended to charge me for the tour. She refused to admit upfront that I would be charged, even though she failed to deliver the tickets. I also have a voice recording of the tour guide admitting that he intentionally arrived without the tickets, and Viator has a copy of this recording as well. To make things worse, when the tour guide arrived, I contacted Viator via WhatsApp while he was standing next to me and asked them to get an answer from Amy Ji regarding why she sent a guide without the advertised tickets. Amy Ji refused to respond to Viator or give any explanation. Viator also failed to get any response from her. Was I supposed to just go along with this scam as Amy Ji wanted and participate in a tour I didn’t want because the tickets I paid for were never secured? Now, it's been approximately a week of back-and-forth with Viator and the tour operator. Both have held hundreds of dollars hostage, hoping I will drop the matter. But I am not going to let this scam go without recourse. I may need to file a dispute with my credit card company—what a complete waste of time. Why does Viator side with this false advertisement when I have all of the evidence to prove my claims of fraud? I have a voice recording from the tour guide on WeChat, along with real-time messages with Viator and Amy Ji showing the entire deception. As if this wasn’t enough, Viator curiously blocked me from writing a review for this specific tour on their website after learning that I intended to write a negative review. Unlike the other tours I booked, for which I could leave reviews directly, they redirected me to TripAdvisor to leave feedback. However, when I went to TripAdvisor, this scam tour was nowhere to be found as one of my BOOKED tours. It seems Viator deliberately made the review process so difficult in hopes I would drop it. This is completely unacceptable and makes me question the integrity of Viator as a platform. This entire experience felt like a scam. MoreFunAsia and Amy Ji misrepresent what they offer, and the pressure and deception tactics used are completely unacceptable. Watch out for any tour from this company and Amy Ji—do yourself a favor and avoid booking any tours with them.

A wonderful, jam packed day full of amazing and beautiful sights. Our guide James was fantastic, ensuring that we gained cultural insight and tailoring elements of the tour to our needs. Would highly recommend. Thank you James!

This tour was an amazing introduction to Suzhou! My guide James was so friendly and knowledgeable and taught me so much about Suzhou culture and history! We got to see all the big museums plus the Garden of the Humble Administrator, a Kunqu Opera performance at a teahouse and eat an authentic Suzhou meal!