20 Jan 2024
We booked the trip with collection from the hotel through the TUI app. When the tickets were emailed it said we had to make our own way to the port. We arrived well in time and while waiting it was getting close to the departure time and we spoke to a guy from another company. He checked the boat and nobody was on board. He called the captain Felix for me and I got to speak to him. He said that he hadn't received the booking and we would not be going today. He said that this wasn't the first time he'd done this and if not enough people book then he doesn't go out. It was my birthday and I was really looking forward to the trip. We had a trip earlier in the week with White Tenerife who were terrific who I can highly recommend. Don't bother booking with this chancer and go with someone else