11 Nov 2019
Do not book with this company it is the worst with respect to being honest about travel times from one location to another and flight bookings. Road travel times were underestimated or not mentioned. The day we travelled from Tibet to Katmandu it took over 11 hours but yet their comment was just that we were “transferring from one country to the other”. The roads we travelled on were full of potholes, with no guard rails and it was a hair-raising experience!
We had arranged (in July) for our October flights from Bhutan to Katmandu to be booked for a morning flight arriving from Bhutan into Katmandu by noon and we had subsequently booked a flight out of Katmandu to Shanghai in the early afternoon. The travel agent Cherry failed to book a morning flight as promised (by email in July) and we therefore didn’t arrive into Kathmandu until mid afternoon (we subsequently had to cancel our flight to Shanghai and book a later flight. We suffered a airline change fee of $650 CDN per person )for both my husband and I) and since we had to change our flight and take an overnight flight to Shanghai we were charged for an extra hotel night in Shanghai (which we were unable to cancel.) When informed of this Great Tibet Tours only offered to pay $190 US for their error. They admitted their mistake, but were not customer service focussed and did not seem to care once they had our money.