30 Dec 2019
DO NOT USE - LEFT ME STRANDED WITH MY WHOLE FAMILY AND DID NOT TRIED TO HELP ME
I hired this company to do a tour for us in Toledo at the Alcazar and they leave me and my kids completely stranded. I called twice to inform that I was going to be just 5 minutes late to the beginning of the tour and I was greeted by a very aggressive man on the phone and he didn’t care. He did not tried to help us, neither to contact the tour operator to wait for us, instead I was lectured about how it is possible for me to be late for a tour (I was in a taxi in the middle of the traffic) and was told to go and try to find the tour operator myself. I could not find the tour operator, which ruined completely the visit. I sent a message, and it went unanswered again. They just don’t care. My low review for this company arises for the fact of the terrible customer service and lack of interest when I needed help during my vacation. Instead of trying to help me, I was treated with aggressiveness and disdain. For anybody that wants to buy tours at the Alcazar, there are free tours and others that you can pay for a much lower fee that go from Plaza Almodóvar to the Alcazar, try that instead is paying lot of euros to abusive companies like this one.