06 Aug 2023
Car was very good & we were properly driven to our hotel. The only issue was that the driver wasn’t at the airport when we arrived and the booking doesn’t say where to wait (since the driver should be at the arrivals gate when exiting the security area). Then he texted to say that he was coming and we should exit the building however, when we did, he still wasn’t there so we didn’t know where to wait or if we were in the right place. When he finally showed up, he had the wrong name on his sign so he walked right by us and started to look for us back inside the building!! He finally realized he had the wrong name and then came back with my name displayed so we were able to connect. Aside from delaying us, this caused us stress - which is exactly what I want to avoid by booking an expensive transport!