27 Sep 2022
First let me say there were 6 people in our party and we were all very excited about going. The transfer company picked us up at our hotel (this Gentleman was top notch) at 4 got there around 5 and trip was supposed to take off at 6:30 so we had to sit and weight over an hour with helicopters coming and going. Now our party were large adults that had to give weight sizes at least a month prior when excursion was booked. One even had to pay the extra $150.00 they charge for over weight. They weighed us all gain when we got there because they have a computer model that tells them the weight limit in the helicopter. After an hour of waiting you can imagine we were getting a little upset, A person came and told us they would have to split the group up because of the weight. Another half hour passes which is now our time slot and two group of also large adults goes out in our spot! Now we are upset! Now a lady(supposedly the owner comes and puts a paper in front of us that shows 2 of our people over the weight limit that we re just now hearing about (and one of them has already paid the extra money! Now it is passed the last trip time of the day and they give us a story about how the last group (in our time slot and copters) was unable to land do to wind so they didn't want to risk it. But guess what! The ones that couldn't land didn't come back for over an hour....the time of the trip. Guess they thought we were stupid. Well needless to say we got to drive back an hour to the hotel! The transfer driver heard and saw the whole thing and even he said he was going to report it to his boss because it was handled so unprofessionally. Well they did give us a full refund but that doesn't wash away the wasted day of our vacation or the rude experience