26 Sep 2025
I was supposed to go on a Vancouver Harbour tour this afternoon, which I had booked through Viator. I arrived at the dock early, only to be told there are no tours today. Took quite a bit of doing to find a help phone number for Viator so that I could arrange a refund, but finally managed to find one on their site. Apparently they need to contact the tour operator to verify that there are no tours today, and I will receive a refund in about 7 days. Not to mention that I spent $18 on 3 hours worth of parking, won't be getting that back!! GGGRRRRR!! However, I did book my Gastown Ghost through Viator and originally had booked a different harbour cruise for Fishmen's Creek, but I was notified by the tour operator there was a problem with the boat, and I got a refund in 2 days. So, it seems like it is a decent organization, but they do need to do a better job of keeping track of the various tour operator schedules.