Flusskajaktour in kleiner Gruppe ab Port Vila

Ecotours initially advised that they were unable to accomodate the booking on the initially requested date. I moved ALL of my tours around to accomodate the kayak tour with no issues. Come to the day prior to the booking, they advised that pickup would be at 9:15am. I had not initially seen this and noticed later - around 1pm, when my booking was made for; that they had said this. I called them to advise that my booking was for 1:30pm, not 9:30am. They advised that it was a clerical error on their end and apologized for the mistake. Come to requesting the refund, they accepted to only refund HALF because they advised that pickup was at 9:15am. This is absolutely not acceptable and some of the worst customer service I have ever seen. This is absolutely a mistake on Ecotours' behalf - it is NOT my job to double check your work. They have provided the absolute worst experience I have ever seen and I would NOT recommend booking any tours with them.

Friendly staff; informative, helpful and attentive. Easy paddle - nice seeing village life by the river. Shorter paddle than expected but happy to go with the flow.

Right from the pickup, in their troopy-style utes, we knew we were in for a fun morning. Roy was engaging, funny and very informative throughout, and he was ably supported by a great crew of guides. The kayaking is mostly very relaxed, cruising downstream then paddling a little more energetically back into the current (but not TOO energetically). There's a choice of single or double kayaks and our family group of six (four kids in their twenties and two parents) took two of each. It's a nice, wide stream with beautiful green surrounds and you can just casually paddle up and down the middle or play around the edges, dodging low hanging branches and exploring little hollows under the trees. The guides made sure everyone was safe and comfortable, getting in and out of the craft as well as on the water. After the paddle, take the time to follow Roy up another path to "feed the fish". While it sounds dull, it was actually really interesting to see a VERY large number of reasonably big fish come out from under the viewing deck over another big pool of water and swim around chasing the food that we threw. And the refreshments were a nice touch, with Roy sharing a whole lot more information about Vanuatu. Then it was across to the Tarzan rope to finish the morning with another burst of fun. Our whole family had a fantastic morning and we highly recommend Ecotour's river kayaking half day.