Vatikanische Museen & Sixtinische Kapelle Eintrittskarten für den Schnellzugriff

You cancelled our paid visit, you cancelled the same morning at day we have booked???? We went from Copenhagen to Rome for seeing The Sistine Chapel. I think it is absolutely unforgettable. Expect an compensation. Marianne Rawlins

Viator’s outsourcing of our “skip the line visit” landed us in the hands of a 3rd party who was unorganized, rude, late and dismissive. The day prior to our Vatican visit, he reached out to change the time of our visit to once which was impossible to meet. We then reached out to Viator to confirm the change and the meetup spot to be assured our original time was still possible. The day of our visit, the 3rd party reached out again, confirming the time and changing the meeting point. When he finally arrived to the meeting point, he motioned to us to follow him then took off quickly and disappeared into a small store front. After a great deal of negotiation with the business owners over a period of 30 minutes, we were finally granted entry to the Vatican, but not before the business owner admonished us for booking so late (we booked 10 days prior) and telling us we were lucky to have got a spot because two people cancelled at the last minute. Overall, it was a stressful experience not knowing until the last minute if we’d make the tour or not (despite it being paid and confirmed) because of the confusion caused and being told ‘the only reason we made it was because of the cancellation.’

High cost just to "skip the line". According to the reservation we should meet at the agency at 12 PM. We expected that our entrance to the Vatican museum would start shorty agter. We got informed that 12 PM was just the meeting time at the agency, and our entrance would be at 1.45. After the arrival at the agency 1.45 we walked to another guide agency, to pick-up further tourists. Waited for these tourists to get ready, and went as a group to the Vatican museum. The two groups skipped the line, and then waited for the guides to purchase ordinary tickets at 17 eur. It seems that we paid double price, just to skip the line, and that the agencies did not have a scheduled timeslot for our entrance at the museum.