10 May 2024
Hello,
I usually never write bad reviews about anyone but this was much needed. Me and my wife booked a private tour to dolomites. It costed us 850 euros. What the agency (Venice Events) initially offered us that you can go to Ortisei, Lake Misurina, Lake Auronzo, Cortina since its your private tour and not a group tour (In group tour, Ortisei is not included)
We paid 850 euros and booked the tour for both of us.
Next day we were supposed to meet at 8:15 am at the meeting point Piazzle Roma and we reached on time.
FIRST MISTAKE OF THE AGENCY: LACK OF INFORMATION
Surprisingly, we were not given the driver and the car details prior by the agency and we wasted first 15 minutes in just searching the driver. We called the agency four times and even sent a whatsapp message but they were least bothered to answer or reply. But finally we found the driver after a long time.
SECOND MISTAKE OF THE AGENCY: NOT ANSWERING CALLS OF THE CUSTOMER AND FAKE PROMISES
After we met the driver he told us about the plan of action and he said we will go to Ortisei and return back to venice at 5:00 pm. What about the other places ?
We were shocked to hear this as this was not what we were told while paying a hell lot of amount. Wasted another 15-20 mins in this argument. Again called the agency to reconfirm but still they did not answer our calls.
Anyhow we agreed to the driver and cancelled Ortisei and just went for Cortina, Lake Misurina and Lake Auronzo.
THIRD MISTAKE OF THE AGENCY: BEING RUDE TO CUSTOMERS
We requested the driver to cancel lake Auronzo and take us to Lake Braies which was equidistant and we would reach Venice after that at the same time
The driver was so rude to a point that he started arguing in a very disgusting language with my wife. When my wife asked him why was he using such a language and high tone he replied ‘THATS HOW WE ITALIANS ARE’
We had to get off the car as the driver was shouting on top of his voice.
We were just shocked to listen how the agency talks to their customers when the rude behavior was reported to the agency
When we booked the tour the owner of the tour told us since its a private tour you can fully customize it but just need to keep the time in mind which we already were following
Please beware of them as they would be extra sweet while booking the tour but wouldn’t even mind a bit if u are in trouble or their car drivers are rude to you.
Infact it seems they themselves book the cab drivers through some third party agency
Since even the driver wasn’t given half the information
Writing this elaborate review so that someone else’s hard earned money is saved!!
Not sure about their group tours but refrain from booking their private tours instead go for self drive and save your trip from getting spoiled.