Don't get the meal plan, you get an entree, snack or dessert & drink. It states that you can use it every 90 minutes, but the catch is you have to get a meal, a snack or dessert, you can't get a drink or a snack. If you want to have drinks you have to pay separately for it. One cashier told me that chips didn't count as a snack, only what was in the refrigerator, so I got the pretzels with dip, that wasn't allowed either, what!?. When I finally checked out, another cashier told that I could get chips, what!? It was very confusing, from now on I will just pay out of pocket for food & drinks.
Quick Queue is a scam. I spent $130 for each person for unlimited Quick Queue on 7/23/23. It clearly says on there "Priority Boarding." The Priority Boarding is the scam. Yes, you start out in the Quick Queue line and you think you are getting to the front of the line. But when you get to the top, the employees are told by the managers, at every ride, to allow a ratio of about 4-5 non Quick Queue customers through before 1 Quick Queue customer is allowed through. So basically, it takes 4-5x as long when you get to the top of the ride. We saw people in the regular line pass us. We inquired about it and the employees on the rides said this was what the manager told them to do -- keep this "ratio." I spoke to the manager, and he just kept avoiding the question. He said, "you have your own line." I said, "I understand, but the wristband doesn't say "Priority line only", it specifically says, and only says "Priority Boarding." In fact, we were punished by spending this extra money because we were forced to wait 4-5x as long for customers who didn't pay this fee to go first. I compared it to a first class flight. If they tell you have "Priority Boarding" but then tell you to wait and board last after everyone else, that's not "Priority Boarding." I'm happy to get what I pay for, and to not get what I didn't pay for. But I paid $129 a person for 3 people and we watched as those who didn't pay kept passing us in line. There was no point then -- Priority Boarding is a sham. The managers are college aged kids. Nice, but can't do much for you. The "contact us" phone number doesn't have an option on the phone tree to talk to anyone about your experience. The closest I could get to a human was to "buy a ticket" and that was a 90 minute wait for a person. I will be disputing the charge with my credit card. I'm not spoiled, I just want what I paid for, nothing more, nothing less. Having a "fast line" but "slowing the boarding process down by 80% at the top" is not "Priority Boarding." Just be honest, please, about what customers are paying for. For $129, this was a scam. I have a whole experience on video -- non Quick Queue (non priority boarding customers) being told by the ride manager to go in front of us. It took 5 minutes and 30 seconds to go from being "next in line" to "getting on the ride." When I spoke to the manager down below, another couple even came over and said, "The loading situation up there is completely ridiculous with these Quick Queue passes." I'd like a refund for the $400+ I spent for Priority Boarding but actually received the "opposite." And I would appreciate you really looking into this policy and changing it to match what you advertise correctly. Otherwise, it's just false advertising. I only come once a year to Water Country, so I tried to make it special for my son and little cousin by getting the Priority Boarding Quick Queue. We spent 5 hours there and rode 4 rides, simply because of this ridiculous "ratio" scheme put in place.
traveling_gal00
23 Jul 2023
Park itself was fine. I am giving it a bad review because it seemed criminal the amount of money they charged for food. A couple of gross pizzas and a burger with three waters/juice cost $108 CAD. Are you kidding me? We could go to a nice steakhouse here for that much money. I might be able to overlook it if the food tasted decent, but the pizza was no better than something from the frozen section of the grocery store. And I was already annoyed at the $30 parking fee AND the $15 locker fee. Stop ripping people off!