23 Jul 2023
Overall, the coast tour was wonderful. Our guide Enrique was fun, energetic and very well informed about the area and its natural beauty. He was fantastic. I was very disappointed however about the Peña Palace ending of the tour. I was specifically told not to pre-purchase tickets for entry to the palace via email when booking the tour. Rather, I was told to purchase the time slotted tickets from Wonder Van. That option was not offered on the day of the tour and by the time we made it to the Palace around 5pm, tickets for the inside of the palace were sold out. We were only able to purchase tickets for the garden tour where you could only view the outside of the palace. I was very disappointed and feel I was misled by the tour company. Why not encourage customers to pre-book tickets for late in the afternoon to avoid this type of situation?