29 Apr 2024
Unfortunately, a number of aspects did not meet our expectations.
Firstly, we were not aware that we would be joining a group from another company. This lack of information caused confusion upon our arrival and it took us a considerable amount of time to locate the correct group.
Additionally, the group size exceeded the stated maximum of 16 participants, as we counted 23 people. This not only led to delays but also detracted from the experience. The crew also appeared to be inexperienced and provided very little guidance on what we were going to do, which was disappointing.
Last but not least, when our concerns and opinions were communicated with the company they were dismissed with the comment “no one else has complained” which was not true. Not worth it.