3-hour Seville Cathedral and Alcazar Skip-the-Line Combo Tour

Tour guide difficult to locate and once you miss them, it’s impossible to catch up. No way to contact your guide directly . Over priced

This is a copy of the exchange I had with the tour operator after the tour I started off - it would have been helpful to provide the name of the business that was our meeting point because as I’m sure you know, google maps is not always accurate therefore it put us in front of the New York pizza place. I then had to call and Andrea had to guide us to the shop. Once there (around 12:45pm for a 1:00pm start time) there was MUCH confusion as to where our tour guide was. The women there who of course spoke NO ENGLISH, said 5 times for us not to worry. I hadn’t been worried until the fifth time she said it. That’s when I knew there was something wrong. Finally, the women directed us to join a group that had all been in the back of the building probably where there was air conditioning- we were left in the front of the building hot and wondering what was going on. Terrible communication especially since we specifically requested English obviously because we only spoke English. We were then given a headset each and told to follow the group. The tour guide never bothered to speak with us or welcome us to their group. I’ve been on many many tours in my 65 years and I must admit, this was the worst. Don’t get me wrong, Alcazar was perhaps the most beautiful castle I’ve seen, however the guide and his presentation was uninspiring- perhaps even distracting from the beauty around us. The earpiece was cheap and kept falling out of my ear (yes ear, there was only one bud) and eventually I decided not to put it back in my ear and just read the placards in each area. That info was informative without the guides side humor. All in all, it was brutally hot and when I found out the second half of the tour was with the same guide, Ruben, we decided as a group we didn’t want to participate. For the money we spent on todays tour, we couldn’t have been more disappointed. I ran a tour company in New York for many many years, and there is a good way to communicate with your clients and then there is your way of communicating! Telling a customer that all is good but not making sure that all is good makes the difference between a professional tour company and amateurs. I kindly request a partial refund for the second half of the tour we missed. Thank you Tour company response: Good afternoon, Stephanie. After this situation, we have asked each person that was present that day of the visits. The tour guide was all the time at the meeting point because it is the meeting point where we meet the whole group. Furthermore, Ruben is one of the best guides in Seville and he has a lot of positive reviews, and we did not receive any more complaints of the rest of the group. So, we are sorry, but we are not going to make any refund. Sincerely, Andrea. Let the buyer be advised.

Fabulous your, stunning views and super guide, Nico was so educated on not only on what we were seeing but the history of the city. Highly recommend.