San Francisco: Yosemite, Las Vegas, Grand Canyon, 6-Day Tour

What a fantastic way to see so many of the beautiful national parks between Arizona and Utah. Our guides, Brenda, Trudy and Lorenzo were fantastic. They ensured the journey was pleasant and shared their in depth knowledge of each of the places we visited. Highly recommend Empire Vacations/Amadeo Travel to anyone.

I travelled alone and i enjoyed it so much! It was during covid so there were some changes and new regulations. It was challenging but our driver & tour guide made it easy! People who used the service mostly were couple and solo traveller, so it was also a nice experience to get to know people here and there. Thanks viator

1. When we first arrived at departure point, we were told we would have to take a mini bus but with luggages separated from us in a big bus. This resulted in a delay of around 45mins-1h for collection of luggages when we reached our hotel for first night’s stay. We had to wait for 30mins until our luggages arrived before we could have dinner, and we needed another 15-20 mins to carry the luggages up to our rooms because there was no elevator in the hotel. 2. our hotels were downgraded for two nights. One at Las Vegas (supposed to be 4-star The Linq hotel but we got 3-star Harrah’s hotel instead) and another was at Kanab (supposed to be 3-star La Quinta Inn & Suites by Wyndham Kanab but we got 2-star Days Inn) 3. breakfast was not continental as described and on a few mornings, we had to take packed food comprising just muffins, juice, fruits, yogurt. 4. Our guides, Zippy and Jacob were lacking. - zippy got lost at Yosemite and had to ask around for directions. She also did not try to solve the problem for the luggages, and instead the driver Armi was running around solving the issue for us. - Jacob did not communicate changes to itinerary and was often unclear on tour/stopover instructions. He was also unaware of registration process at antelope canyon, and it resulted in more than half of the tour group missing out on the antelope canyon tour. In addition, our whole itinerary was delayed and we arrived at the hotel only at 10pm. We also couldn’t eat dinner at Kanab restaurant because these were closed by the time we got back, and had to pack cold sandwiches from a grocery store - Jacob also did not give advance notice on required outfit for hiking day. Instructions on meeting point, activities, timings etc were often not communicated clearly to us. - there was another Italian guide, Alex, but he was caring for Italian speaking tourists and did not have the bandwidth to care for the rest of us. 5. The itinerary was not followed through and this was not communicated to us throughout the tour. - for example, the Zion park museum was closed and the guide didn’t know beforehand. We had to spend one hour at the visitors centre aimlessly. - we did not do the cruise on lake Powell nor visit Zion park for a walk along virgin river as planned. These were not communicated to us and no replacement activities were organised. - Jacob even tried to find excuses to explain why we had to skip virgin river (claimed there was toxic chemicals in water?) but we later found out that another smaller tour group with the same company got to visit the virgin river. Said smaller tour group member even scooped up water from river to wash his face! All in all, the worst tour I’ve ever been on.