11 Aug 2024
Our guide, Claudio, was excellent!
However, Viator GAVE HIM THE WRONG PHONE NUMBER AND WE RECEIVED NO MESSAGES FROM VIATOR THAT OUR TRIP WAS INCOMPLETE. Claudio could not contact us because he had the wrong number. We had no communication from Viator because of the wrong number and no email was sent.
Ridiculous.
Claudio did his best to show us around
In spite of the poor communication.
I will think twice before using Viator again. Very poor notification and communication