28 Oct 2021
I wish I could just provide a review of the experience on the boat, but the shady business practices that have left me out $1400 overshadow any fun I had on the boat. DO NOT TRUST THIS COMPANY. Also it’s advertised as a yacht and it is not, it’s a ferry.
I had a bachelorette party of 16 women, and found this company on Groupon. I purchased 16 tickets through Groupon for the boat, redeemed them and registered for my guests as it instructed back in April 2021 for our October trip to Miami. The day before the boat ride, I get a text from this company saying they can no longer except my ALREADY REDEEMED Groupons. Why? They have no legitimate reason but now I need purchase out right 16 tickets or my entire bachelorette party will not be able to get on the boat. (How wonderful. Considering we all flew in for the weekend and this was on our main event.) I pay for the tickets to avoid any confusion and the company insist I can contact Groupon and get a refund. Completely false and I realize now, they knew that.
This company had already deactivated their Groupon page. So they TOOK THE MONEY I spent on the Groupon AND MADE ME PAY AGAIN. Groupon could not refund me because the money was gone and the merchant/company was no longer using Groupon. They knew this before they told me they magically couldn’t use the tickets. Groupon escalated it and reached out the the merchant. I don’t know what the conversation was but now I’m stuck with $1400 Groupon bucks, that I don’t need or want.