18 Feb 2024
Having done this trip I can safely say we feel so let down. Our trip cost double what our friends from other companies paid. Having booked through trip advisor it was clear we were ripped off online. Richard the boss then made out like he was saving us money by cancelling the tour and therefore viator commission. After checking our bank we didn’t really save much so it clearly went to him instead. This company charges you 10 dollars for 3 days for rental of a headtorch (without batteries and it barely illuminates the path) I’d say he’s earning a fairly hefty profit on that. Other companies don’t charge you anything. Our guides didn’t even introduce themselves and we had to ask them their names towards the end of the first day as we had no idea what was going on. On two Seperate days of the trip our guides left us to walk home from the hikes by ourselves, not caring if anything had happened to us. The last day I was suffering from altitude sickness and the guide didn’t even stay to watch us cross a river, he just rushed off by himself. Having met people from other companies on this trip who paid less (just book in la Paz) they were disgusted with our treatment and also couldn’t get over how we were told nothing throughout the trip. Safety should be paramount on a trip like this and it was so far from it. This is the first comment we have left after 5 months of travelling as we feel people should be warned. Richard, you and your company should be ashamed.