12 Apr 2025
We booked the advanced ride and when we showed up, the staff informed us that they had changed another group’s time to accommodate a young child, so they could no longer do our advanced ride, and we would need to do a beginner ride. We specifically paid more to do an advanced ride and were given no notification of the change ahead of time. On top of trying to give us something different than we paid for, the property was also an animal rights nightmare. The horses looked miserable and neglected, and my cousin and I almost started crying looking at the situation. They had no water, it was scorching outside, they were emaciated and clearly agitated (I ride horses back in the states, and am quite familiar with what a ranch property and healthy horses should look like). We spent about 10 minutes here, and decided the best option was for us to go back to our hotel. The staff told us to request a refund through Viator, which we’ve done and are currently waiting on, but we would absolutely recommend staying away from this booking based on the experience we had and what we saw at the ranch.