10 Aug 2024
No one came to great us for over an hour. Our excursion was supposed to start at 1pm and they didn’t check us in until 140 pm. Then the lady who checked us in I believe her name is steward Was absolutely rude ! My daughter filled out the medical card and stated she had intestinal issues (she’s lactose intolerant and refuses to stop eating cheeses so her tummy always hurts her) and they refused to allow her to scuba dive . I asked for a refund for her and they stated because I booked with viator they cannot . So I went to viator link and requested a refund . They straight lied to viator and stated that my daughter was allowed to participate when she wasn’t ! I did this excursion with my husband back in March and didn’t have this issue with the company. Will not do this excursion again .