Lakeside Aurora’s Paparazzi Photography

Realmente un servicio excelente!!!! LuCAS y Bob nuestros guías hicieron del tour una experiencia inolvidable.. Son divinos!! Super recomendable el tour y la empresa. ???? nos gustó que tenían muy preparado a donde nos llevaron ( un lago congelado super amplio) en lugar de parar x los costados de la ruta buscando la aurora....tener en cuenta eso es importante

Tristemente no pudimos ver la aurora porque el clima no lo permitio por ese motivo no pudimos disfrutar mas el paseo pero gracias a que tuvimos una muy buena guia una chica española llamada Silvia pudimos disfrutar del lugar y tomarlo como una nueva experiencia

We signed up for the Lakeside Aurora Paparazzi Photography tour with Sunny, and they initially were very communicative. We were picked up in town and after getting some others, went to their warehouse to give some people snowsuits. This is the point that the tour went down hill. We were all dressed and ready to go, when someone came over and told us that they forgot to pick up someone from another tour, and because of this, we had to wait with these other guests instead of departing on our own tour! We sat at the warehouse for 30 mins while the company went and got someone else... Finally after we can finally leave, i see that other friends of our are posting about seeing the aurora at a particular lake. I tell the guide about this, and give him the exact location. He tells us thats where we are going too... except it wasnt. the company gave hime a different address and we drove 40 mins to a location just to get out and be told we were in the wrong place! we then got back in the van and drove 30 mins back where we came from to go to a tourist pull over spot on a lake facing to the SOUTH!!! How are we supposed to see the northern lights when only looking to the south!?? It was abundantly obvious that this group only goes to two spots and never changes the routine, even if the lights arent there. THEN we find out that our guide doesnt even have a camera!!! we booked the PAPARAZZI PHOTOGRAPHY tour, but they didnt provide him with a camera!!! we then get back in the van and drive north back to a lake at the same spot we were before, to meet with another group so we can use their camera. I will say, even though we were scheduled to depart at this point, the guides ignored their corporate requests to go back and stayed an extra hour or two to hopefully see the auroras with us. We saw a haze through the clouds, but that was it. Sunny Safari completely blew our only chance to see them during our trip. When I went to the office to complain about the service and multiple delays, the people behind the desk told me that they would not do anything for us, and refused to give me the contact info for a manager/owner. They said that they were going to fire the guide, and nothing was their fault. It starting getting heated, when i decidced to leave and leave this review. I thought they might want to make it up to us for the terrible experience, but they clearluy do not care about the customer once they have your money.