2 day Ultimate Kangaroo Island with return ferry

I booked this trip in Jan 2023 and paid £500. I was a single traveller so paid a hefty premium! The score I have given is made up from a number of different items. First the 5/5 - the sea lions, the seals and the geological rocks, they were all were great. However I selected the trip as it was clearly advertised as having a max size of 30 people, on this basis I paid the top price as shown above.. Both days there were over 50 on the bus. I raised this with Sealink the operator and they weren't interested at all! The trip was a little chaotic as there were people on day 1 of 2, some on day 2 of 2 and maybe even some on a single day. This led to the driver having to resolve all of the conflicting associated travel issues. At the end of day 1, we were dropped of here and there and people were concerned about where they were staying, when they would be getting on the ferry etc. I had a query on this to raise with Gary, the driver and I formed a queue behind others. when it was my turn somebody else butted in and Gary then accused me of getting Sh*tty about the situation when all I was doing was just waiting my turn. The two lunches were a bit basic when assessed against the overall trip cost and when having breakfast the second morning, I asked for coffee AND an orange juice and had to pay for a second drink, even though I had forked out £500.00. The first day consisted of mostly 'padding' trips to a wine tasting, even though I had come from Adelaide the wine tasting capital of Australia!, and a honey farm... surely everybody knows how they make honey and a somewhat bizarre Eucalyptus distillery. all of which had a shop attached. The Raptor visit was okay and the owl popping out of the dead tree was good theatre. Day 2 with Hamish was when we visited all of the good stuff, as noted above. So, expensive for what I experienced. The Party size was not what was advertised, and not what I had specifically selected and paid for. Paying extra for orange juice.. ..come on! Flustered driver dealing with multiple people all doing different things. I have tried to find a complaints section on anybody's web site and needless to say there is no path to do so. That knocked another star off of my trip rating. All my comments I would have liked to have discussed with somebody direct. Not finding a way to do so means they all sit in this review

The staff and their ability to fit so much into so little a space. The efficiency and the remarkable ability to gauge direction and space. Easy crossing...

Sealink were outstanding - from the whole booking process to the tour itself (where I added on extra days, extra transfers etc), everything was excellent. All connections worked and were on time and the tours / tour guides were fantastic - really got a good sense of all the key elements of this wonderful Island - best option available if like me you don't want to drive and have everything organised for you.