27 Mar 2024
The guide Sarah was amazing! They were communicative, prompt, and professional. Sarah was incredibly knowledgeable about Puerto Rico, but even beyond the Caribbean. We truly enjoyed 2/3 of the experience. The cooking part was especially fun and the area of Louiza was so lively and full of culture. Overall, I still have to rate this poorly. For the price, this was not worth it and I knew that going into it but the dance experience was what made me say go for it. I am a student studying to be an anthropologist and dance origin is something that is special to me. We didn’t even get the chance to do it. It started off with them calling to reschedule for later because there was an issue with the instructor. The caller was nice and we accommodated their request to start later. We went to the cave first and it was confusing initially because we were sort of wandering around a playground area for about twenty minutes then Sarah took us to the cave. Told us a few facts then that was that. We then went to the cooking part but I started to feel like we were being stalled and told Sarah to not feel like they were rushing us if we needed to move to the next place (dancing- what I’d been dying for). They said no, we were fine. When we left, suddenly we were pulling back up to our hotel. At that point I was told we had to end the tour because something came up with the instructor (again), but not to worry— they’d be back tomorrow to take us to finish. I explained that we had another day long excursions to following day and that wouldn’t work. Sarah provided a number to call to which no one answered. I texted the original number back with no answer. The next day, in the middle of our excursion, I get a text trying to convince us to take the tour after I explained we couldn’t. I also advised we would be leaving the next day and that there was no way my young daughter would have the energy late at night, after hiking in the rainforest. I received to response, no credit, no apology. Nothing. I debated contacting my bank and getting all of my money back but I decided to let them keep the money. It is what it is.