16 Jan 2025
No tour. No pickup. No notice. Terrible Terrible experience from Ocean Desert Tours.
Per the verification email and text link from this operator, we were to meet them in the plaza at San Jose del Cabo for transportation to farm. They never showed. We had been trying to call the number provided on their ticket. They never answered. We had our hotel concierge try and it was busy. We tried from our room; busy. We walked 30 min to the meeting point at Palateria Tropical(which no longer exists). We finally got some assistance from a vender in the plaza who called the operator, then called a number given on Instagram for Ocean to Desert and Tamarind Farms. They called the number and gave the phone to me. The farm representative said, 1. They only book tours of 8 people or more, not the 2 persons that we booked through Viator. 2. They only pick up in Cabo San Lucas, not San Jose del Cabo as stated on their website and the ticket we were holding. Beyond disappointing. I don't know if its Viator not vetting these tour companies or the lax attention to updating that the companies are not doing. I've never been so disgusted with the two tours as on this trip to Baja. Can I trust Viator in the future? I don't know...