09 Jul 2024
Cabo Day Trips just outsources tours. We were actually given a tour by a different company without any warning. The person who scheduled us texted me information. I never received anything in my email other than a payment receipt. The information she texted was incorrect and had to be corrected. After the initial point of contact she did not return any text messages to answer questions. Our driver arrived almost 20 minutes late. Cabo Day Trips did not answer the telephone number on their website or the number they initially texted me from when we attempted to inquire about the delay. Our driver was otherwise a great driver and gave us a nice overview of the areas we drove thru and was prompt to pick us back up again. The snorkel tour itself had some pluses and minuses. Plus - snorkel guide was pleasant and helpful, small group, great view and time spent seeing the Arch, boat guide was also pleasant. We had a bilingual group so they were sure to speak in both English and Spanish. Photographer on boat did a nice job and the price of the photos was very reasonable. Minuses - our snorkel guide chummed for fish - great to see so many fish swimming near us but feeding the fish tortillas cannot be a great way to support a healthy ecosystem, our snorkel guide did little to educate us on the amazing array of fish and coral we saw - was more interested in seeing how deep down he could swim and encouraging cliff jumping. The "box lunch" was a brown paper bag with a smushed sandwich made out of dry bread with a piece of meat and some veggies and a small bag of spicy cheetos. We were never provided water or sodas as promised. Thankfully we also brought our own water otherwise we would have run into trouble given the heat. We did not stop at lovers beach as promised, understandably because of ocean conditions (it was rough there) but Medino beach was to be back up and we still did not go there even though we left snorkeling 30 minutes early because of how crowded and rough the water was. We ended up walking 15 minutes on our own to Medino beach which was green flag beaches. We were not advised there was the option of photos or to bring money for them.
Very underwhelmed, felt a bit like a bait and switch which over-promised and under-delivered. Will not use Cabo Day Trips again.