Barcelona Full Day: Sagrada Familia, Casa Vicens & La Pedrera

Finding Viator contact information has not been easy and we are addressing this email to what we found on the internet. We found the service we received from your company to be appalling and incompetent along with the dishonesty in your communications with us ("we did everything right"). This resulted in a great deal of stress and frustration for us both as well as meant that we did not get the entire 2nd half of our tour. The original reservation said that the tour was 4 to six hours long, there was no mention of a 3 hour break in between the morning and afternoon, and no mention of how late the tour was supposed to last. Our confirmation email for the reservation did not mention the guide's name, and we arrived at the meeting place 1/2 hour early. When Bomin arrived we asked if she was our guide, she said no, she had 2 other clients, she then looked us up and told us that our guide was Chessie - at approximately 10:15 Bomin received a call and told us that Chessie could not make it and that her clients were no-shows and so she would conduct our tour - it is important to note that she had no preceding knowledge that she would be our guide and so your statement that we had an email stating she would be our guide is clearly fraudulent. She told us that we would meet Chessie at 3, we told her that we had to be back on our cruise ship by 5 as it was sailing. She said that she would let "management" know (clearly a misnomer as it seems NOTHING is managed by your company) and we could make the tour shorter. The text from Chessie stating that we were going to start later was sent at 12:50 p.m. - 2 hours and 50 minutes after our "tour" had started. For us, Internet on the ship and in a foreign country is sketchy - I did not get the text until we returned, and even if I had gotten it we would have been unable to change the reservation due to our ship's sailing schedule. We had tried to cancel it approximately 17 hours before the tour and were told that there was a 100% cancellation fee - I think that in all fairness you should pay the same. We were unable to get into the one place we really wanted to see - la Sagrada Familia. The tickets were for 5:30 pm and when we approached the ticket office we were told the earliest we could enter would be 5:00, We never saw Chessie. When we called the number for the Panda Tours, we were treated disrespectfully and there was no attempt to solve the problem. I want to say that Bomin was extremely competent, courteous and really stepped up to the plate - in short, she was a delight and clearly over-qualified for an organization with so little respect for their commitments and for other people's time. I expect a full refund - your performance was not only inadequate, it was unconscionable. Patricia A Prickett

Incredible experience in this gem that I found by chance and luck when looking for a Korean language tour for family members. With a smaller group that Touring Panda ensures, it was a very personal experience with a ton of detail, fun stories, and a very friendly feeling from a engaging and kind guide (Hwa-Jin). We were only in Barcelona for a very short amount of time, so every hour counted. This tour was exactly what we needed. It hit all the main spots and then some, and by the end of the tour, we surprisingly felt fully fulfilled, feeling that we had “done” Barcelona properly despite the quick trip. I highly recommend this tour to anyone looking for an easy way to experience Barcelona in a short amount of time or if you want a great starting point for a longer trip to help you figure out what areas and parts you want to dive deeper into. 5 stars!