09 Apr 2023
We were obviously looking forward to this amazing boat trip and the trip itself was wonderful. However, booking it through Tripadvisor was a problem in several ways. Firstly, the information on the website about the trip, which was either confusing or misleading. The info said that transfer to and from Puerto Pañuelo was not included. But the itinerary details clearly said that you would be collected and returned to your hotel afterwards. So which was it? I am still none the wiser. In the end we made our own way to Puerto Pañuelo by taxi and arrived early at 12.00 for a 12.30 departure. But when we arrived, neither of the 2 boat companies had our names on their lists. Both companies phoned to check and still didn’t know. Eventually 1 of the men told me that the operator had forgotten to process our booking. He kindly gave us tickets for a trip leaving an hour later. The trip was great. But we would have been better to go to the port ourselves and buy tickets directly from the boat companies. We received no apology from Tripadvisor for the error and a deal of stress. Maybe someone will contact us now.