17 Apr 2025
The tour we booked was the Best of Toronto Small Group Tour with CN Tower and Harbour Cruise. The company that Viator assigned to run this tour assigned a guide who was completely clueless about the city itself and told us he forgot his cue cards at home. Also the harbour cruise portion of our tour was not available so he told us we would be visiting Casa Loma. I already booked separately that tour for 2 days later. But I wasn’t too upset because that morning I received a text saying that the Casa Loma tour was canceled. Unfortunately our tour guide was ill equipped and uninformed in his job as a tour guide. When we asked questions about the area he couldn’t answer them and suggested we google for information, which we did. Nice guy but a horrible tour guide.