Big Bus San Francisco: Sightseeing Sunset Tour by Open-Top Bus

Highly recommend Raphael (sorry if spelt wrong), he gave us an amazing experience, he is funny, engaging. We loved it all. In fact, the 2 daytime tours were fantastic, and no routine was same, you saw different places each time too. Thank you, Big Bus Tours for your awesome service, and thank you, Raphael, for giving us the magical experience to remember San Francisco. I will always remember you ☺️

The stops were great but we did not like the audio narrated your. It was so cheesy and did not always coincide with where we were or if so we were past it and couldn’t photograph. Would much rather have an in person narrator.

We purchased the 48-hour option and were extremely disappointed with the 2nd day - Monday, September 15th. We were waiting at Stop # 14 with the plan of returning to Stop #6 which was the closest to our hotel. They advertise stop picks ups every 15 minutes. We waited for 20-25 minutes (which I actually understand as San Francisco traffic is not always predictable). A bus stopped but wouldn't let us get on because the driver stated there was only one seat left. We offered to stand and hold onto the pole (we are physically capable of doing so), but he refused stating it was too hot and another bus was only 5 minutes behind him. We waited an additional 20 minutes before calling a Waymo because of a time constraint to return to our hotel. The Waymo got there in three minutes which ironically is when the bus showed up - 50 minutes after we originally arrived at the stop and an additional 25+ minutes after being refused on the prior bus. I requested to be reimbursed for the Waymo which was $15.25. Big Bus responded and didn't address my request for reimbursement. They did offer 2 complimentary Explore tickets for another time either in San Francisco or another city. While I appreciate the effort, I have no plans to go to one of these cities anytime soon & would have preferred the reimbursement for the Waymo.