27 Sep 2025
We expected more from the app, our friends raved about it.
We downloaded the app as we were leaving Kona for Hilo. When it finally downloaded, we were on Saddle Rd. We git very little info about the area, a little blurb about military base. It did get us to Hilo, then informed us our tour was complete. We were on the outskirts of Hilo, that's it. No tour of Hilo, no nothing. We ended up using Google maps. Our friends got a whole tour of Hilo, we got nothing except, your tour is complete.
I contacted Shaka tour and was told I would receive a refund after I sent them a copy of the receipt. I have done so twice. I have never heard from Shaka. I can not recommend thus company. They do not stand behind the product.