07 Mar 2025
First, I want to say Mark our guide was wonderful! He was very nice and polite and we had a good time talking to him. This review is no reflection of him. This is for the company. Due to the weather, we did not see anything on our tour except for the Featherdale Wildlife Park. The total cost of the tour for 2 was $502.70usd. Then I received an invoice for the zoo and blue mountains since those entries were not included in the original amount. That was an additional $144.17usd. Total paid was $646.87usd to only see the wildlife park. We stopped for lunch but that was also at our own expense. I requested a refund and was told that they do not refund due to weather but gave me back $69.98usd as a courtesy. This is bad business! You should not charge people this amount of money and not have alternative solutions if the weather is bad. Please book your tour with a different company.