15 Sep 2024
We were taken on the wrong tour! Our tour guide took us to Capelini Bridge first and we enjoyed our time there but she cut our visit short and said we had to rush to make our next stop. Then she took us on a gondola up Grouse Mountain to see a lumberjack show which we had no interest in and rushed from that show to another show about birds. Then she said we had free time to look around. We had been at this location for 2.5 hours. That’s when I asked when we were going to see Vancouver. She said we weren’t going to because our tour was almost over. She called her boss who said to take us into city. She toured us through Stanley Park and we spent a short time in Granville Island. We never saw Chinatown or any other places we were supposed to see. We also were never given the opportunity for lunch. Our guide was not very knowledgeable about the history or culture of the city. We were in a van large enough for 15 people and there were just the four of us. The guide did not have a mic so just screamed so we could hear. She returned us to our hotel at 3:00. We asked for a partial refund and were denied. I have used Viator for years but never again.