Bruges Day Trip from Amsterdam

My family and I attended the Ghent and Brugge Tour from Brussels in June 2025. Our guide was Diego. He was terrible. He was unprofessional and unfair. First, he first let five adults accompany only one senior. Then, when he came to us, he did not let my husband and me accompany our three-year-old son. He said only one of us can enter the bus with our three-year-old son, and the other parent must wait. When I confronted him, he blamed me and threatened to kick me and my family out of the tour. Interestingly, the six-person group he let pass in front of us just because they had only one senior spoke Spanish, like Diego. Second, our first personal time was in Brugge, and he waited more than 15 minutes for other families to come to the bus. Our second personal time was in Ghent, and we missed the tour bus because we were 7 minutes late. Why does he wait more than 15 minutes for other people and only 5 minutes for us? We paid the same price, and it is easy to be late 5-10 minutes if you have a toddler. My family and I had to take a train back home and spent 30 euros extra just because he could not wait 7 minutes. Finally, the next morning, they texted us and said that “we must return their radios before 8:30 on the same day because they have other tours that will start at 8:30.” After leaving us in Ghent, they have the audacity to make demands. They could have said please drop off our radios when you can. But instead, say, do it now because we need it. We also needed our return ride back home, but they felt zero responsibility for it. They did not even apologize for leaving us. They did not even explain why they left us, just demanded us to return their radios right away. They don’t care about their clients. That’s clear. They only care about their radios. Maybe, next time someone is late, they can wait, not for their clients, but for their radios. As a result, we had a terrible experience. I wish I could give them zero star instead of one. This is the first time I give such a low score for a tour. Don’t book Buendia Tours.

A cultural, spiritual but mostly gastronomical delight. You cannot avoid the chocolate and the beer runs close second. The historical buildings are bountiful. We booked an English speaking tour and there was a mix of nationalities but our guide obviously felt more comfortable speaking Spanish, so the three hour bus trip was him speaking to the Spanish guests with very little English explanations. Thankfully Bruges did not disappoint us. Well worth it!!!

The guider was not experienced. At the check in time, he did not take the Umbrella to show his role. At the guiding time he did not well organize the group to follow him.