Bruges Small Group Guided Day Tour from Paris by minivan

La camioneta y el camino fue muy bueno, en camioneta amplia y limpia, el chofer habla español pero de ninguna forma es un guía, te llevan solo a Brujas y el tiempo es completamente libre, la descripción dice visita guiada por brujas pero no te dan ninguna visita guiada, te dan un mapa mostrándote los lugares más importantes en el mapa y ese es todo el trabajo por ello digo que es solo un chofer de habla en español que te lleva a Brujas. El tour en lancha es muy bueno, solo que únicamente es en inglés y francés, no disponible en español, sería bueno que se mencionara cuando el tour se está contratando en español. El traslado es cómodo y puntual.

Una excelente experiencia. Hermoso recorrido, Brujas es una ciudad pequeña pero fascinante. Excelente también el chofer/guía Jean Pierre. Muy recomendable todo.

We were very excited to go on this tour to Bruges, but our excitement turned fairly quickly to disappointment. The "guided tour" was not as advertised. There was no tour and the "guide" was simply a van driver- and not a very good driver at that! While our “guide” was very nice, he was young and inexperienced. In fact, this was his first time "leading" this tour. He said virtually nothing the entirety of the interminable 9 hour van ride from Paris to Bruges and return. He did not even ask the group members to introduce themselves to each other! While he did answer a few questions on the way to Bruges, he did not have (or use) a microphone so only the people sitting in the front seat next to him could hear what he said. So we endured 9 silent hours in an uncomfortable van for the opportunity to wander around Bruges for 4 3/4 hours on our own - unescorted. To top it off, we were not even provided entry to the attractions that were to be included according to the published ad. For this experience the 4 of us paid nearly $800. It would have been easy for us to arrange to do this on our own for $80 each. To top this all off, I wrote to Viator with my complaints and asked for a partial refund. I was initially turned down out of hand. Their denial said that we could not get a refund after we didn't show up for the tour and didn't let them know ahead of time- a seemingly random response meant for another client since it had nothing to do with the issues I raised in my complaint letter. . So I wrote them back repeating my complaint again and providing them a very thorough and detailed explanation of how the tour we went on and paid for did not deliver what their own promotions had promised. They wrote me back the following: "As part of this review, we investigated all materials and pertinent information including (but not limited to) the product details on the tour page, your ticket, and any communications regarding this booking. Based on all available information, we regret to inform you that we are unable to issue a refund for this booking. We understand that this may not be a favorable resolution; however, we feel that all avenues have been thoroughly investigated. As such, we are unable to revisit this final decision." In summary, I would recommend against anyone ever using this company's tour packages. Not only did they fail to provide what they advertised, they took no responsibility for their failure. They do not sell their own products, but simply market local tour operators products and profit from being a middle man. This is not made clear until there is a problem and then they do not accept any wrong doing whatsoever. What a ripoff. Please beware when booking with this giant worldwide travel marketing conglomerate.