12 Jul 2025
The tour states that you have a local expert guide to go into Windsor with you and Buckingham palace. This is not the case he just speaks on the bus about random things not about the history of either place. You are left on a long line and have to use a an audio guide which is not helpful. You can go to both places with a taxi or an uber and pay for admission yourself for much less money. Viator refunded one of the families on the tour but not us. They didn’t care. We have used Viator in many different countries and for a few years and we are extremely disappointed with their false advertising and lack of concern.