27 Jul 2023
The tour guide was unprofessional and incompetent. I rented out the whole bus for a group of 30+ people. Prior to the trip, a lovely Viator staff (Zsófia) and I had agreed on a tour itinerary. However, on the day of the trip, the tour guide went off of the itinerary and lead the tour on her own will. I reminded and asked her to follow the agreed itinerary, however she disregarded the request and instructed the bus driver to drive the bus to her preferred locations. Throughout the tour, the guide was not engaging, and demonstrated poor English proficiency and presentation skills, which lead us without any educational benefit from the tour. In addition, at the end of the tour, the tour guide pressured us to provide gratuity by verbalising the economic difficulties in Hungary in comparison to the wealth in the US (we were a group of international individuals, including the US).