01 Jul 2025
The tour and buggy ride was nice, however I fell into a hole and the wheel got busted. I switched to another buggy to continue the tour. The tour guide keep pressuring me to give him some money to help fix the wheel at the cenote. We didn't even get to enjoy that experience because of this. After we returned to their business, the manager also tried to get me to pay some money. She brought out the waiver I signed and said that I was responsible and I signed the form. Thinking I was dumb, I read the waiver and there was nothing in it that said I was responsible for any damages due to accidents while riding, only waiver by right to hold them responsible if I got injured. After they realized I right and wasn't going to pay they pulled my wife aside to see if they can convince her, but she also held out and said they need to talk to me. I just wanted to get out of there and go back to my resort, it was becoming very uncomfortable especially since I had my kids with us. I would never do another excursion with them again. The next day on another excursion the guide who say the commotion at the cenote when he was trying to get money from me, told us he saw what was happening and knew that was wrong to hustle the customer for money and apparently they are known for that, has happened before to other customers.