11 Jun 2023
You are not allowed to document your experience. you’re basically robbed of it. they document the experience for u , then make u pay for it. the price list is attached. we offered to buy single photos, no bueno…Since the Cactus Tour vendor at the resort didn’t inform us of the no camera policy, we wanted a refund, no bueno….
The insurance was not optional. u either pay $25 or let them charge a credit card for $500 in which u will get it bk in 3-5 days if they find nothing wrong with the equipment. they only accept cash, but will charge ur credit card $500 as an option for insurance? make. this make sense…..
when we got bk to the resort, we came here to see the reviews. turns out we weren’t the only ones not informed of the no camera policy…some of the company responses were, the policy is listed on the website. THIS IS SOMETHING THE VENDOR SHOULD INFORM POTENTIAL CUSTOMERS OF. We also should have been informed of the no refund policy…JUST BEWARE…