13 Apr 2024
I booked the tour several weeks prior based on the website. description. I did not receive what I paid for. The link on my ticket for the dock location sent me to the wrong location, so I missed my 8am tour. I sent several chats to the vendor that morning but never received a response. I had to take a water taxi clear across the harbor to get to the correct dock. I was able to get on an 11am tour. However, it was a much smaller boat than pictured with no hydrophones. We did see whales. I booked this tour through Best Cabo Tours, and the night before the tour I received communication that my provider would be Bluefish tours. When I first started looking for them ar 7:30am at what turned out to be the correct dock ar the correct time, the people at the docks has no idea who I was looking for. And the directions link on my ticket kept sending me all the way around the harbor, so those were the directions I followed. To the completely wrong place. Once at the correct dock, I received excellent help from Miguel. He was most understanding and also lots of fun. The boat was the Blessing, with Capitan Israel and Lydia, both very nice. Whales were seen, and it was a beautiful trip, but not worth the consistent hassle of wrong location, different boat, and no hydrophones. I deserve a full refund via my method of payment plus water taxi reimbursement.