04 Apr 2022
I paid for two different transfers for my daughter and I because our planes were leaving at two different times. I asked for mine to arrive at 9:45 and my daughters to ride arrive at 10 o’clock. I paid for two different transfers. The driver didn’t arrive until 10 o’clock and said we were all booked on one van. I talk to someone for over a half an hour trying to explain what I wanted. They only had me getting there two hours before I was supposed to board my flight on frontier. I made my flight, but, I paid for two transfers, got one, and I wasted over an hour of my time trying to talk to people on the phone who said that things were correct.