Catamaran Adventure in Cancun

I booked this experience through Viator. I would like to first say that was my mistake. Visitor itself is cool. The representative that helped me book was super nice and helpful up until it was time to secure my spot. I was told to call the catamaran company to select my time. I was never able to reach them so I called Viator back and they were also unsuccessful so they told me just to go to the meeting point. I get there and wouldn’t you know it, the company is completely overbooked. So after giving me the run around from 9:40am to 1030am I was sent with my group to another kiosk that did boat tours. Luckily the lady there was able to get with someone and get me on a boat. They kept trying to schedule me even though they were very aware that it was going to rain for the remainder of my trip. Over all the boat tour I did take (which was not this one) was fun and worth the money (they were giving out straight shots on my boat) the crowd was about 30-35 people but we were able to spread out pretty solidly.

We were a little confused, because when we came they said that they couldn't find our reservation and sent us to a different marina, but then we called the number that was provided on the reservation, they confirmed that we came to the right place. After that everything was great, they were offering to upgrade or tour, but after reading some reviews on Viator we decided not to. We had around 50-60 people on board, a lot of drinks and party. Great music and stuff. Instead of spending 2 hours for a lunch we spent an hour, and had 3 hours to spend on the beach. I would suggest to go on the other side of the Island. They have a big sign where you can take a photo and on the right side of it a little beach, where you can take great pictures too. Don't forget your sunscreen and would suggest 50+ we had 30 and got sunburn. Snorkeling part wasn't too fun, they do not allow to take the life jackets off to dive, and because tge group is big it's hard to enjoy it. This is why I am giving 4 out of 5. I would suggest to purchase a separate snorkeling tour, we did and had only 5 people in out group, where we were allowed to take the life jackets off.

The trip was fun. The snorkelling part of it was way too short. I think we were in the water for 20 minutes. Maybe. Also we upgraded to the vip package with less people as a smaller boat and I thought they said we would be snorkelling at a spot that there wasn’t a ton of other people but we were at the spot that a ton of other people were at. So that was a bit disappointing.