Chichen Itza, Valladolid and Cenote Tour from Riviera Maya

We went for this tour on 26th November 2019,we were happy until the guide lied us,I booked this particular trip because it has cenote Ik Kil on the itinerary,we were supposed to go there,but the guide told us that cenote Ik Kil’s Water is very dirty,we are going to another cenote,I was so disappointed,I asked him then why do you have ik kil included,you are supposed to take us to the places which are written on the itinerary,he said cenote ik kil is not good,other one is better..the later day went went for another trip they took us to ik kil cenote,& it was the most beautiful cenote ever seen.. so trip advisor/viator stop making false commitment for your own good..

This was the worst day trip I have ever been on. First off, the itinerary outlined on this site is incorrect. They do not take you to Valladolid on the way and there is no Temazcal. These were two of the things I was most interested in. We asked about the Temazcal when we collected our tickets and the guy feigned compete ignorance and said no one had ever mentioned it before. Aside from that, it was an awful day from start to finish. They picked us up at 6:40am but then took us to Cancun for a confusing check-in process and to transfer on to different buses. We actually left Cancun more than two hours after we were originally picked up. The entire day then turned out to be geared around selling you things. It should be billed as a shopping trip, not a tour. When you collect your ticket they try to get you to upgrade your package for $24 by telling you that you get first access to the cenote, chichen itza etc. What this means in reality is you get to sit at the front of the bus - literally you are first off the bus. You also get drinks included and he told us without the upgrade you will pay $7 for a beer/ $4 for water at the attractions. This was a lie. The drinks are really reasonably priced. From then on, the guide is constantly trying to sell things to you, both on the bus and at the attractions. He got everyone to fill out their date of birth on a bit of paper which then turned out to be an order form for a mayan birth certificate. They forced you to have your photo taken at the cenote (even though we tried to refuse) and then handed you a bottle of alcohol with your photo on it and tried to charge you $20 - with an added guilt trip from the tour guide about how it pays for Mayan children to go to school. When we arrived at the cenote, he forced everyone into a marquee full of stools and refused to give us our tickets to the cenote for almost half an hour in an attempt to get people to buy things here. We got a pathetic 15 minutes in Valladolid on the way home and when all we wanted to do was get off the bus and at least get a look at the beautiful old church he was still trying to get us to go and buy tequila. The whole experience was pressured and manipulative. We were clear with him that we were not interested in buying anything which clearly annoyed him. He got his revenge by dropping us a half mile walk from our quite secluded hotel in the dark which was both spiteful and dangerous. AVOID.

The overall tour is fine. Lunch is good, the car is clean. But keep in mind: they DO BRING YOU TO SHOPPING SITES!! The tour guide won't force you to shopping but will keep promoting different Mayan products..... It can be a little annoying for people who don't like this.